Help centre
Quick answers to common questions. Can't find what you need? Contact us.
For room seekers
How do I search for rooms?
Use the search bar on the homepage or go to Search listings. You can filter by city, area, maximum rent, room type, furnished status, bills included, pets, smoking, and more.
How do AI match scores work?
Once you have completed your lifestyle and personality questionnaires (in the onboarding flow or from your dashboard), you can request an AI compatibility score on any listing detail page. The score shows how well your habits, preferences, and personality align with the home and the people living there.
Each score costs 1 AI Match Key. New accounts receive 5 free Keys. The score is cached for 30 days, so you can re-read it at no extra cost. Your score is refreshed automatically if you update your questionnaire.
How do I contact a landlord?
Open a listing and click the “Contact landlord” button. This opens a private conversation. You can view all your conversations from the Messages page.
How do I request a viewing?
On a listing page, click “Request a visit”. You can suggest dates and include a message. The landlord will accept or decline, and you'll be notified by email. You can track your visit requests from Visit requests.
How do I save a listing?
Click the bookmark icon on any listing card (in search results) or on the listing detail page. Saved listings are stored in your Saved listings page.
How do I save a search?
Apply your desired filters in the search page, then click “Save search”. Saved searches appear on your dashboard so you can jump back to them quickly.
For landlords and room providers
How do I post a listing?
From your dashboard, click “Post a listing”. A step-by-step wizard will guide you through basics, location & price, property details, house rules & vibe, and publishing. You can save a draft at any point.
How do I manage my listings?
Go to My listings to see all your listings along with key stats: views, saves, messages, and pending visit requests.
How do I see visit requests?
Your incoming visit requests are shown on your dashboard and in full on the Visit requests page. You can accept or decline each request with an optional note.
What are AI match scores for landlords?
When a seeker messages you, their compatibility score appears in the conversation thread. This shows how well their lifestyle and personality align with your home and preferences. Each check costs 1 Key from your balance.
Can I control who lives in my home?
Yes — you can set match preferences on your listing (preferred vibe, noise level, pets, smoking, etc.) and the platform will use these in compatibility analysis. However, you must comply with the Equality Act 2010: you cannot refuse applicants based on protected characteristics such as race, sex, religion, disability, sexual orientation, or age. See our Terms of Service for details.
Account and settings
How do I change my email or password?
Go to Account settings → Security section. You can update your email (a confirmation link will be sent to the new address) or request a password reset link.
How do I delete my account?
Go to Account settings → Security → Danger zone → “Delete account”. You will be asked to type DELETE to confirm. This action is permanent and cannot be undone.
How do I update my profile?
Visit Account settings to update your name, bio, city, phone number, and profile photo. Lifestyle and personality questionnaires can be updated from your dashboard.
Safety and trust
How do I report a suspicious listing?
If you believe a listing is fraudulent, inaccurate, or discriminatory, please contact us at hello@liviq.uk with the listing URL and a description of your concern.
What should I watch out for?
- Never transfer money before viewing a property in person.
- Be cautious of listings with unusually low rent, pressure to act quickly, or requests to communicate outside the platform.
- Do not share financial or passport details through the platform's messaging.
- Always verify the landlord's right to rent before signing anything or paying a deposit.
LiviQ does not verify property ownership. If something feels wrong, trust your instincts and contact us.
Still need help?
If you couldn't find an answer here, reach out to our support team at hello@liviq.uk. We aim to respond within 2 working days.